Policies

HAND-PAINTED DETAILS
Each stationery item is detailed BY HAND with a variety of paint mediums, and therefore slight variances may exist from piece to piece. We take great care to provide you with impeccable stationery, but cannot guarantee the exact placement of hand-painted details, but we CAN promise they will each be beautiful and well done!

ARTWORK RIGHTS
All artwork used on items purchased is the sole property of Momental Designs and may NOT be reproduced or used in any manner without the express written permission of Kristy Rice.

ORDER MINIMUMS
Any custom project requires a minimum stationery purchase of $350.00, in addition to our $350.00 creative fee, so a minimum $700 investment is made when working with us.

CREATIVE MEETINGS
Each client will have the opportunity to meet virtually with our talented artists!  The initial creative meeting is scheduled for up to 45 minutes, so it is important to come prepared to the meeting with design ideas after reviewing the welcome kit.  One additional meeting of up to 20 minutes is also complimentary, if needed, however any subsequent creative meeting requests will be billed time at $75 per hour (prorated).  We limit the amount of time our artists are in meetings, so they can best serve our clients by being in the studio creating artwork.

CUSTOM DESIGN PROCESS
We pride ourselves in the ability to create custom artwork for our clients!  We rely on our clients to provide us with clear and accurate reference images needed to create custom illustrations.  It is important to know there are some instances when additional fees may apply during the custom design process.

A CREATIVE BRIEF is provided to each client prior to the execution of the physical prototype, however if significant changes are requested, requiring an entirely new brief to be drawn up, $100 fee will apply.  After approval of the creative brief is given, a PROTOTYPE will be created with one round of complimentary revisions included, additional prototypes are $100 each.  If a completely new design concept is requested after a prototype has been created, a new design fee of $300 (excludes the $50 value of welcome kit) must be submitted.

Due to the complexity of hand-drawn map illustrations, there is an additional fee of $200 (includes one round of revisions) for their creation.

FINAL PROOF & PRODUCTION
Orders will not be printed without final written approval.  A proof will be provided with specific instructions to ensure you can approve of your order in the proper manner.  A DIGITAL PROOF is complimentary, while a PHYSICAL PROOF has a fee of $150 to include domestic UPS Ground shipping.

Momental Designs is not responsible for any mistakes found after the printing process.  You are fully responsible in finding and reporting errors to Momental Designs before production begins.  Once approval is given, production timing will vary, but is best to allow a minimum of four weeks for the order to leave the studio.  Please inquire if you desire expedited production.

CANCELLATIONS
Our cancellation policy is in place due to the custom nature of the design process. When a prototype request is made for a specific item, it is implied that quantities of that item will be ordered.  If an order is not placed for an item when a prototype and/or final proof has been created, a cancellation fee will apply. Cancellation fees are based on the stage of the design at which the cancellation is requested and are based on the amount of work completed.  All payments are non-refundable.

PRODUCTION DELAYS & CHANGES
After final proof approval is given, the option to delay production is handled in a case by case basis, and may not be possible.  In addition, any changes to an order that are requested, once final approval by client is given, will be subject to additional fees.

SHIPPING
Our preferred shipping vendor is the United Parcel Service (UPS). Although we believe UPS to offer a reliable and dependable service, shipping is not guaranteed by Momental Designs. In the event that an act of God interrupts the shipping service, your package is lost, stolen, and/or damaged, Momental Designs is NOT responsible. All precautionary steps possible are taken to avoid any shipping issues and packages will have insurance coverage based on the value of the contents.

In the event that expedited shipping is needed,  all available options will be offered; additional fees will apply. Please note, choosing expedited shipping does not effect the production time needed to complete an order.

RECEIVING ORDER 
It is highly recommended to complete inventory of your order IMMEDIATELY upon delivery.  Should an issue be found with an order, it is the client’s responsibility to contact Momental Designs within 2 business days of delivery date with questions or concerns.

RETURNS & EXCHANGES
Due to the custom nature of our stationery, no returns or exchanges will be accepted.