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Policies


HAND-PAINTED DETAILS
Each illustration is detailed BY HAND with sheer shimmer accents and therefore slight variances may exist from piece to piece. We take great care to provide you with impeccable invitations and stationery but cannot in any way guarantee the exact placement of hand-painted details from card to card. We CAN promise they will each be beautiful and well done. Each piece must meet Kristy’s approval before being shipped.

CUSTOM ORDER MINIMUMS
Any custom project requires a minimum stationery purchase of $250.00 and a per item minimum of 25.

Please note that your deposit does include the creation of original artwork and a your first round of custom samples  to help you decide on your perfect invitation.  If you decide to continue working with Momental Designs and request further samples your deposit implies that you will order a minimum of $250.00 worth of stationery from us at some point in the future.  If you decide to discontinue working with us a small cancellation fee MAY apply.

HIGHLY CUSTOM, ILLUSTRATION REQUESTS
We do pride ourselves in the ability to create custom designs for our clients and are very flexible with our custom process; however there are some instances when additional design fees may apply.  We do rely on our clients to provide us with the materials (photographs) needed to create artwork of a specific nature (i.e. landscapes, animals, venues, etc), and it is our goal to establish the desired artwork in the very first sample.  If new reference photos are provided after the first artwork sample is created requiring a new design direction,  additional design fees may apply.

ARTWORK RIGHTS
All artwork used on items purchased  is the sole property of Momental Designs and cannot be reproduced or used in any manner without the express written permission of Kristy Rice.

RETURNS AND EXCHANGES
Due to the custom nature of each item, no returns will be accepted.

CANCELLATIONS
Our cancellation policy is as follows due to the custom nature of the design process and our willingness to accommodate rushed timelines and last minute requests . All payments are non-refundable. When a sample request is made for a specific item (i.e. save-the-date, invitation, or accessories), it is our understanding that quantities of that item will be ordered.  If an order is not placed for an item when a sample has been created, a cancellation fee will apply. Additionally, items cancelled from a quote or invoice are subject to a cancellation fee if (1) A sample and/or layout has been created for the item(s) being cancelled, (2) A proof has been created of the item(s). The cancellation fee is based on the stage of the design at which the cancellation is requested and in most cases will never exceed 50% of the item’s total cost.

SHIPPING
Momental Designs’ preferred shipping vendor is the United Parcel Service (UPS), and most orders and samples are shipped via UPS. Although Momental Designs believes UPS to be a reliable and dependable shipping provider, shipping is not guaranteed by Momental Designs. In the event that an act of God interrupts the shipping service, Momental Designs is NOT responsible for this or shipments that are lost, stolen, and/or damaged during the shipping process. Please know that Momental Designs takes all precautionary steps possible to avoid any shipping issues, but will not be held responsible.

EXPEDITED SHIPPING
In the event that an order is requested to be expedited, client will discuss with Momental Designs shipping options available and select the option that best suits their needs. Once an order is given the final approval by client, please allow at least two weeks for production, and then additional time for shipping. Please note that choosing expedited shipping does not affect the production time needed to complete an order. If you wish to expedite production of your order, please inquire as additional fees will apply.

FINAL PROOF APPROVAL
Orders will not be printed without your final approval email! When your proof is emailed to you specific instructions will be included to ensure you can approve your proof in the proper manner. Momental Designs is not responsible for any mistakes found after the printing process. You are fully responsible finding and reporting any incorrect text to Momental Designs before production begins. Be sure to proof your text carefully before submitting your final approval. Your proof email/package will contain a helpful checklist to assist in proofreading your order. Please remember we cannot offer any refunds on custom proofs you have approved. If you make a request to pause printing of your order Momental Designs does not guarantee this is possible. If you gave FINAL APPROVAL your order may already be in production. Any changes made after your final approval will be subject to extra charges. Once a final proof is approved it will take a minimum of four weeks for your order to leave the studio. Please remember our designs are completely hand-crafted and not mass produced. Our turnaround time can vary based on the time of year so please inquire. Exceptions are possible but please inquire if you desire your order to be expedited.

REQUESTS TO DELAY PRODUCTION
If a need should arise to delay production of an order, after final proof approval, the option to delay production may not be possible. Requests to delay production will be handled by Momental Designs in a case by case manor. In addition, any changes to order that are requested, once final approval by client is given, will be subject to additional charges.

RECEIVING YOUR SHIPMENT
It is highly recommended that client does a complete inventory of the order IMMEDIATELY upon delivery. Should an issue be found with an order, it is the client’s responsibility to contact Momental Designs within five days of delivery date with questions or concerns.