Policies

HAND-PAINTED DETAILS
Each illustration is detailed BY HAND with a variety of paint mediums, and therefore slight variances may exist from piece to piece. We take great care to provide you with impeccable stationery, but cannot in any way guarantee the exact placement of hand-painted details from card to card. We CAN promise they will each be beautiful and well done!

ARTWORK RIGHTS
All artwork used on items purchased is the sole property of Momental Designs and cannot be reproduced or used in any manner without the express written permission of Kristy Rice.

HIGHLY CUSTOM, ILLUSTRATION REQUESTS
We pride ourselves in the ability to create custom designs for our clients and are very flexible with our custom process!  However, there are some instances when additional design fees may apply.  We rely on our clients to provide reference images needed to create artwork of a specific nature (i.e. landscapes, animals, venues, etc.). It is our goal to establish the desired artwork in the first sample.  If new reference images are provided after the artwork has been developed, requiring a complete redraw, additional design fees may apply.

ORDER MINIMUMS
Any custom project requires a minimum stationery purchase of $295.00.

Please note, the design fee includes the creation of original artwork and a your initial round of custom samples to help you decide on your perfect invitation.  If you continue working with Momental Designs, and request further samples, you are implying that you will order a minimum of $295.00 worth of stationery, at some point in the future.  If you decide to discontinue working with us, a cancellation fee may apply.

CANCELLATIONS
Our cancellation policy is in place due to the custom nature of the design process and our willingness to accommodate rushed timelines when requested . All payments are non-refundable. When a sample request is made for a specific item (i.e. save-the-date, invitation, or accessories), it is our understanding that quantities of that item will be ordered.  If an order is not placed for an item when a sample has been created, a cancellation fee will apply. Additionally, items cancelled from a quote or invoice are subject to a cancellation fee if (1) A sample and/or layout has been created for the item(s) being cancelled, (2) A proof has been created of the item(s). The cancellation fee is based on the stage of the design at which the cancellation is requested and in most cases, but not all, will never exceed 50% of the item’s total cost.

FINAL PROOF APPROVAL
Orders will not be printed without final written approval.  A proof will be provided with specific instructions to ensure you can approve of your order in the proper manner.  A DIGITAL PROOF is complimentary, while a PHYSICAL PROOF has a fee of $60 to include domestic UPS Ground shipping.  Momental Designs is not responsible for any mistakes found after the printing process.  You are fully responsible finding and reporting any incorrect text to Momental Designs before production begins.  Once approval is given, it will take a minimum of four weeks for the order to leave the studio. Please remember, our designs are completely hand-crafted and not mass produced. Our turnaround time can vary based on the time of year, so please inquire.  Exceptions are possible, but please inquire if you desire your order to be expedited.

REQUESTS TO DELAY PRODUCTION
If a need should arise to delay production of an order, after final proof approval is given, the option to delay production may not be possible.  Requests to delay production will be handled by Momental Designs in a case by case manor.  In addition, any changes to an order that are requested, once final approval by client is given, will be subject to additional charges.

SHIPPING
Momental Designs’ preferred shipping vendor is the United Parcel Service (UPS), and most orders and samples are shipped via UPS. Although Momental Designs believes UPS to be a reliable and dependable shipping provider, shipping is not guaranteed by Momental Designs. In the event that an act of God interrupts the shipping service, your package is lost, stolen, and/or damaged, Momental Designs is NOT responsible. All precautionary steps possible are taken to avoid any shipping issues and packages shipped will have insurance coverage based on the value of the contents.

EXPEDITED SHIPPING
In the event that an order is requested to be expedited, client will discuss with Momental Designs shipping options available and select the option that best suits their needs. Once an order is given the final approval by client, please allow four weeks for production, and then additional time for shipping. Please note, choosing expedited shipping does not effect the production time needed to complete an order. If you wish to expedite production of your order, please inquire as additional fees will apply.

RECEIVING YOUR SHIPMENT
It is highly recommended to do a complete inventory of the order IMMEDIATELY upon delivery.  Should an issue be found with an order, it is the client’s responsibility to contact Momental Designs within 2 business days of delivery date with questions or concerns.

RETURNS AND EXCHANGES
Due to the custom nature of our stationery, no returns will be accepted.