Faq

I need my invitations in quickly! Can you help?

Rush orders are welcome!  Once a custom design process is complete, it typically takes 4 weeks to produce an order, but we do offer expedite options if needed.  Please contact our team with your desired timeline.

Do you have a catalog or stock designs I can choose from?

Momental Designs specializes in customized designs, so we would be thrilled to develop brand new artwork just for you!  Feel free to explore our website for inspiration, but you will never be limited to a specific catalog.  However, if you do find a design on our website that is just perfect as is, you are welcome to use an existing design if you wish!

How do I place an order?

The Momental Team will guide you through our robust custom design experience step by step. Once the design process is complete, we will provide you with an itemized invoice, as well as a final proof for your approval.  After the proof approval has been submitted, production will begin!

Please contact us via phone or email to begin!

What is your minimum order?

We have minimum order of $350.00, along with the $350.00 creative fee, so essentially, all clients will make at least a $700.00 investment when working with us.

Do I own the artwork created for my stationery?

All artwork created is the sole property of Momental Designs and may NOT be reproduced or used in any manner without the express written permission of Kristy Rice.

What is the payment schedule and how do I pay?

1. A $350.00 creative fee is required to begin the design process.

2.  If enclosure cards are needed, we kindly ask for a $295.00 deposit to be placed at this point of the design process (this payment is applied to your final balance).

3.  After all elements of your order are finalized, a 1/2 payment of your balance is required prior to us providing the final proof.

4. The remaining balance is due prior to shipping the order.

Momental Designs accepts all major credit and debit cards via Paypal, Shopify or Venmo.  Checks are not accepted, thank you for understanding!

Is the $350.00 creative fee applied to my final order?

The $350.00 creative fee is NOT applied to your stationery invoice.  The design fee will cover the development of any stationery items related to a single event (i.e. save the dates, invites and day-of accessories).

Can I avoid paying the $350.00 creative fee?

Our $350.00 creative fee allows our clients to experience a highly custom design experience with the ability to have our team of artists develop brand new artwork.  We do not offer any discounts or waivers of the creative fee for any reason.

Do you have a minimum quantity and can accommodate smaller orders?

We do not have a minimum quantity that we require of our clients and we are absolutely happy to accommodate small orders!  However, regardless of order size, all clients will need to place the $350.00 creative fee to begin the design process and are required to meet $350.00 for the minimum stationery order.  Therefore, it will be a $700.00 minimum investment when working with Momental Designs.

Will I receive a proof?

Yes, of course!  With Momental Designs you have the choice between a full color PHYSICAL PROOF that is mailed for your review in person ($150, includes domestic UPS Ground shipping) or a detailed DIGITAL PROOF sent via email (complimentary).  A mailed physical proof is hand-crafted individually and takes time, however you will have an exact copy of your invitation in hand for approval. A digital proof features a combination of photos, digital layouts and detailed description of your order. A digital proof is the perfect option if you are pressed for time.

What shipping methods do you use?

At Momental Designs, UPS is our preferred shipping service, which offers several different shipping speeds, including international shipping.  Insurance for the value of the contents is added to all packages.

 

How much will my shipping cost?

Upon placement of your order, we will provide an estimated of shipping and handling cost.  The final shipping costs are calculated based on the weight, dimension and destination of the package, so it is difficult to provide exact costs prior to the order being packaged.   As a general guideline, the following UPS ground shipping costs usually apply:

Up to 50 invitation sets – $40.00
50-100 invitation sets – $50.00
100-200 invitation sets – $65.00 and up

 

Once my order is shipped how long will it take to arrive?

We ship via UPS from our studio in northeastern Pennsylvania.  Time in transit will depend on the shipping speed selected and destination of the package.

See here for specific time in transit via ground shipping.

Do you work with international clients?

Absolutely! We have worked with clients all over the world for many years. Read More…

How can I determine what I would pay for a certain design?

At Momental Designs, we pride ourselves in being able to work with budgets of all sizes!  Our pricing is based upon the level of hand-painting applied to each piece, as well as the materials and presentation selected.  You are welcome to not only customize the design, but also customize the elements within your order, so pricing will vary depending on your selections.  For more specific pricing information, please contact us to discuss your ideas and request a custom quote!

How are the stationery pieces hand-painted?

Our designs are usually complex and virtually impossible to hand draw on hundreds of individual pieces.  For most designs, the original artwork is scanned and reproduced onto your chosen cardstock. Hand-painted detailing is added to the printed design. Kristy and Jillian most often use watercolor, shimmer inks, acrylic and gouache.

Do you offer calligraphy?

At Momental Designs, we believe hand calligraphy is an art in itself!  We offer modern (printed) calligraphy and are quite proud of the beautiful results. If you are looking for a traditional calligrapher, please get in touch – we have a few favorites!

Do you offer specialty printing?

Absolutely! While all of our stationery pieces include high quality digital, flat printing, we also offer alternative printing methods, which include:

  • Thermography (raised glossy ink)
  • Letterpress (depressed)
  • Engraving (raised ink)
  • Foil Stamping (slightly depressed, metallic finish)

How much time is needed to complete an order?

The design process can really vary for each client, and is dependent on the number of samples requested and several other factors.  If you have a specific completion date in mind, we can guide you through the design process in order to accommodate.  Once the design process is complete, please allow a minimum four weeks for the production your order, however production timing is dependent on our order volume.  If you need a faster turn-around, please inquire about expedite options.

How do I let the artists know what design I am envisioning?

Each client will have the opportunity to meet virtually with one of our talented artists.  The initial creative meeting is scheduled for up to 45 minutes, so it is important to come prepared for this meeting with design ideas after reviewing the welcome kit.  One additional meeting of up to 20 minutes is also complimentary if needed, however any subsequent creative meeting requests will be billed time at $75 per hour (prorated).  We limit the amount of time our artists are in meetings, so they can best serve our clients by being in the studio creating artwork.